Thus, we offer our customers a guarantee of products for quality and manufacturing defects, that they comply with the time established for the guarantee, and that the garments have optimal hygiene conditions. Garments or intimate apparel do not have a warranty exchange, for purchases in our Store as long as the garment has been put to good use and it has a quality and/or manufacturing problem, we will recognize all transportation expenses incurred by the consumer which will be reimbursed; The article must arrive with the freight paid to our facilities or point indicated for delivery , all products received under warranty must be reviewed by our quality team, this time is 7 business days, in which it will be verified that in effect, the failure or deterioration is due to the manufacture and quality of the article, once this information has been verified, the value canceled for freight will be reimbursed to the client.
The guarantee process does not always mean or result in the total change of the article and/or refund of the money, after the review according to the affectation of the article, the client will be informed and proceed to. 1st Repair and/or arrangement. 2nd Substitution of the affected part or accessory. 3ª In the event that the article is not fixed, the client will be notified to change the article, for a new one of the same value or cost. 4th Bond or credit note is issued for a future purchase. 5th The money will be returned, according to the times and terms established in point #2.
Before doing the paperwork for a claim, by guarantee we suggest you consult the most common cases of rejection.
- The time limit of thirty (30) calendar days after the item was delivered was exceeded.
- Failure to follow the instructions for use and care of the garment, published on our website along with each product and/or article.
- Use of deodorants with chemicals that discolor fabrics.
- Use of chemicals or bleach in the wash.
- Faded by direct drying in the sun.
- The garment was altered or modified by the client and therefore its last was damaged.
- The print, appliqués or embroidery were ironed on.
- Normal wear of the garment
There are two ways for you to make the guarantee, send the request to the phone where you made the purchase or our physical point, Subject request for change by guarantee, between 09:00 am and 17:30 pm Colombia time, from Monday to Friday , you must attach the order number or purchase order, photo of the item to be changed, by this means and in a period not exceeding 72 business hours, your request will be answered with the steps to follow
1.1 They are not Reasons for Guarantees
CLOTHING: Damage to the material, texture or leather, misuse, improper use, poor handling, poor conservation, falls, blows, parts modified at the request of the client, there is no warranty coverage.
Changes of products designed, cut or made to measure or under particular specifications will not be accepted.
2 Changes by size.
Changes for sizes are not considered for warranty and/or right of withdrawal, it is important that before making your purchase, you make sure of your size, the lasts, molds and/or patterns of our items are IMPORTED, all items have with them or next to it, a button that says "SIZE GUIDE" we suggest you review and follow the instructions you must select the equivalent size Col. Any request for change by size must be made in the following way or manner. Information to the telephone number where you made your purchase Subject change request by size, between 09:00 am and 18:30 pm Colombia time, Monday through Friday , you must attach Order number or purchase order , photo of the article to be changed, by this means and in a period not exceeding 72 business hours, your request will be answered with the steps to follow.
Having said the above, it is established that any change or claim for size must comply with the following terms.
- Maximum time to request an exchange for size three (03) calendar days from the moment the item is received.
- Maximum time for receipt of the article for change by size, seven (07) calendar days after the notification or change request.
- Once the request is received, the site or destination where the item will be sent subject to change will be informed within the established term.
- The costs or values that are generated by concept of changes by sizes are and must be assumed by the client or final consumer, except in the case in which by omission or error on our part an item labeled or marked with a different size than the one that the customer requested or purchased, in which case the freight costs will be borne by the store.
They are not objects of change by size or any other process, products that are found with the following anomalies.
- Items in poor condition (broken, without padding or interior support, among others)
- dirty garment
- With deodorants inside.
- Bad smells.
- They have been washed.
- Don't have their labels and stickers.
- That the maximum time of three (03), or seven (07) calendar days for notification and/or receipt of the item has been exceeded; Except in cases of force majeure that prevent the normal development or delivery by the carrier or means that the customer uses to deliver the item, in such a case and if it is verified that there was such a reason, the maximum time for the reception and/or delivery of the item . item, will be extended up to fifteen (15) calendar days , to request this extension you must attach evidence, provided by the carrier or means chosen by the customer to return the item.
- If the product was personalized at the client's request, there will be no change.
